Refund/Cancellation Policy.
# Cancellation and Refund Policy
Introduction
At Podtube Media Private Limited ("we", "our", "us"), we strive to provide exceptional services and experiences for our clients. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your booking and request a refund. By booking our services, you agree to the terms set forth in this policy.
Cancellation Policy
Client-Initiated Cancellations
Cancellation Timeframes
- *Cancellations made more than 72 hours before the scheduled booking:* You will receive a full refund of any payments made.
- *Cancellations made between 24 and 72 hours before the scheduled booking:* You will receive a 50% refund of any payments made.
- *Cancellations made less than 24 hours before the scheduled booking:* No refund will be issued.
Cancellation Process
To cancel your booking, please contact us as soon as possible via:
- Email: studioreservations@podtubemedia.com
- Phone: = +91-913628798
Please provide your booking reference number and the reason for cancellation in your request.
Studio-Initiated Cancellations
We reserve the right to cancel your booking at any time due to unforeseen circumstances, including but not limited to:
- Technical issues
- Safety concerns
- Scheduling conflicts
In the event that we need to cancel your booking, we will notify you as soon as possible and provide you with a full refund or offer to reschedule your booking at a mutually convenient time.
Refund Policy
Eligibility for Refunds
Refunds will be processed based on the cancellation timeframes outlined above. Refunds will be issued to the original method of payment used at the time of booking.
Non-Refundable Fees
Certain fees may be non-refundable, including but not limited to:
- Processing fees
- Service fees
- Any third-party charges
Refund Process
Once your cancellation request has been received and processed, we will initiate the refund within 7 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
Rescheduling Policy
If you need to reschedule your booking, please contact us at least 24 hours before your scheduled session. We will do our best to accommodate your request based on availability. Rescheduling requests made less than 24 hours before the scheduled booking may be subject to a rescheduling fee.
Contact Us
If you have any questions or need further assistance regarding our Cancellation and Refund Policy, please contact us:
- By email: studioreservations@podtubemedia.com
- By phone: +91-913628798
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Thank you for choosing Podtube Media Private Limited. We appreciate your understanding and cooperation in adhering to our Cancellation and Refund Policy.